Returns & Refund Policy

We do not offer refunds for change of mind, incorrect sizing, or personal preference. All approved returns will be issued as store credit, valid for 12 months.

Returns must be initiated within 30 days of delivery. Items must be unworn, in original condition, with tags attached and packaging intact. Proof of purchase is required.

To request a return, contact us at info@stkoa.com. If approved, we’ll provide return instructions and a shipping label.

Please note: returns sent without prior approval will not be accepted

ST. KOA Terms of Service

1. Overview
This website is operated by ST. KOA. By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

We reserve the right to update or change these Terms at any time by posting updates on our website. Continued use of the site constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

2. Eligibility & Conduct
You must be at least the age of majority in your region to use this site. You agree not to use our products or services for any unlawful purpose, or violate any laws in your jurisdiction. Any breach of these Terms will result in an immediate termination of service.

3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Content (excluding credit card information) may be transferred unencrypted. You agree not to copy or exploit the Service without written permission.

4. Product Information & Pricing
Prices are listed in AUD and may change without notice. We do our best to ensure product descriptions and pricing are accurate. We reserve the right to discontinue products at any time.

5. Orders & Account Accuracy
We may limit or cancel orders at our discretion. You agree to provide current and accurate information during checkout, including payment and delivery details.

6. Shipping
We offer domestic and international shipping options. Rates and estimated delivery times are calculated at checkout. International customers are responsible for any customs or import duties.

7. Returns & Store Credit
We do not offer refunds for change of mind or sizing. Approved returns are eligible for store credit only, valid for 12 months. Items must be unworn, in original condition, with tags attached. To initiate a return, contact info@stkoa.com.

We comply with Australian Consumer Law and will issue refunds or replacements for faulty or misrepresented items.

8. Intellectual Property
All original content on this site, including logos, product designs, brand imagery, and written material, is the property of ST. KOA and protected by copyright law.
Some imagery may be licensed or used with permission. You may not use or reproduce any content from this site without express written approval.

Privacy Policy

At ST. KOA, we respect the privacy of our customers and are committed to protecting your personal information.

We only collect what is necessary to fulfil your order and provide a seamless experience - including your name, contact details, shipping information, and order history. This information is used solely to process purchases, communicate with you, and improve our store.

Your data is never sold or shared outside of trusted services essential to our operations, such as payment gateways and shipping partners.

By using our site, you consent to the use of cookies and standard tracking technologies that help us personalise your experience.

If you have any questions please contact us at info@stkoa.com.